What is a Key Operator, and how do I find out who it is for my area?
Most areas have a "Key Operator". This individual acts as the primary contact point for Document Services for an area. The Key Operator communicates with Document Services to request supplies or inform us of service issues. Additionally, Document Services provides training to the key operator to enable this person to add supplies to the copier, such as toner, paper, and staples, as well as how to handle basic copier issues (paper jams, etc.).
Areas without a Key Operator that depend solely on Document Services may experience service and supply delays based on the volume of calls on any given day.
If you are unsure of who your department Key Operator is, or would like to set one up in your area, please contact Document Services at extension 2-6285 or documentservices@depaul.edu, and we will be more than happy to assist you.
How do I have copy privileges activated on my account?
To have privileges added to your card, please have your department's budget manager complete the Copy Privilege Request form found here, including your name, ID number, and full department chart field budget information. Once this form is submitted, our staff will be able to access your account and allow you to copy almost anywhere at DePaul!
Please note that a Copy Privilege Request Form must be submitted by a department's budget manager. If you wish to check the status of your copy privilege request or experience problems while copying, please contact Document Services at extension 2-6285 or documentservices@depaul.edu.
I do not want individual copy privileges activated on my staffs’ ID cards. How do I obtain a department copy card?
To request a department copy card, a department's budget manager must complete a Department Copy Card Request form, including full department chart field budget information and, if desired, a specific name for the copy card. There is no limit to the number of department copy cards Document Services can issue to your department, so feel free to request as many as you need.
Please note that a Department Copy Card request form can only be submitted by a department's budget manager. If you wish to check the status of your copy privilege request please contact David Andrade at (312) 362-6285 or dandrade@depaul.edu.
I work for two different departments at DePaul. How can I make sure that I am copying from the correct account each time I use the copier?
Document Services has the ability to set up Shadow Accounts on your ID card. For more information, please call us at (312) 362-6285.
The copier is not functioning properly, what should I do?
If you encounter any problems with a copy machine, please call Document Services at extension 26285 from any campus phone or email us at documentservices@depaul.edu. Please reference the machine’s location, model, and serial number.
I have copy privileges activated on my ID card, but for some reason I cannot make copies, what should I do?
If you experience any problems using your DePaul ID card or department copy card, please contact Document Services at (312) 362-6285 or email documentservices@depaul.edu
I want to limit the amount of copies one of my staff members can make in a given month, can this be arranged?
By default, all copy privileges assigned by Document Services allow the user to make an unlimited number of copies. However, Document Services does have the ability to set a user-defined limit on an individual user's privileges or a department-wide copy card.
Please note that once Document Services has programmed a user-defined dollar cap on the amount of copies an individual can make in a given month, this limit will not reset until the first day of the following month. If you are a department budget manager and need to cancel a dollar cap limit to an individual’s ID, please email us at documentservices@depaul.edu, including the specific DePaul ID for the person in question and your full department chart field information.
I want to know who has copy privileges tied to my department’s account. Can Document Services provide me with a list of users who have privileges linked to my budget?
To aid our customers, Document Services can provide a list of all users within your department that have copy privilege accounts tied to a given department's budget. This list, called a Membership Report, is a useful tool in determining individuals who should no longer have copy privileges tied to your budget, as well as other users who have not received photocopy privileges. A budget manager may request this report by sending an email to documentservices@depaul.edu with the department's name and full chart field budget information. Please allow three to five business days for our staff to compile this report.
The copy machine in my area is not connected to a card reader and is asking me to enter a PIN each time I use it. How do I activate a PIN code on this copier?
Not all of the copiers in our fleet are connected to card readers. Some copiers may be equipped with an Internal Copy Counter (ICC), sometimes referred to as an “Auditron” by our staff. These copiers require you to enter a PIN code prior to scanning your job. If you need to use a copier equipped with an ICC, please contact your budget manager for your department's PIN number.
Budget managers, if you require a new PIN number to be entered into a specific ICC-controlled copy machine, please send an email to documentservices@depaul.edu , including the full chart field budget information of the department account to be debited, as well as the model and serial number of the machine in question.
What should I do if a machine needs toner, staples, or paper?
Should you notice that a copier location needs paper, toner, or staples (if equipped), please send an email to documentservices@depaul.edu or call us at (312) 362-6285, including your name, title (if applicable), contact information, and the type of supplies required. To check the status of your supply request, please call (312) 362-6285 or email documentservices@depaul.edu.
My department needs to move the copy machine, what should we do?
Should a department need its copy machine moved (temporarily or permanently) to a different location, the department's budget manager or key operator may send an email to documentservices@depaul.edu, including the model and serial number of the machine that is being moved, as well as the move date and new location. Because this requires coordination with external service providers, please submit this form no less than two weeks prior to the scheduled move date.
Does Document Services provide paper stock other than standard 8.5” X 11” copy paper?
In addition to toner, staples, and standard 8.5” by 11” copy paper, Document Services also provides three-hole drilled 8.5” by 11” paper and legal sized (8.5” by 14”) paper at a nominal charge. To place an order for these specialty stocks, please send an email to documentservices@depaul.edu, including your full chart field and department account information, as well as the delivery location and number of reams of each type of specialty paper you require.
PLEASE NOTE: Document Services ONLY provides paper to COPIER locations. This paper is not to be used in any PRINTERS. Should you require paper for your department's printers, you must complete the above form indicating how many reams of regular copy paper required by your location. You will be charged a nominal fee for each ream of paper you receive.
My department needs to obtain a new copier, what should I do?
If you are a budget manager and feel that your copier is obsolete, consistently down due to service issues, or if your department just needs an additional new copier due to growth within the department or area, please send an email to documentservices@depaul.edu, specifying your location, current machine (if applicable), and department name. Please include an estimated number of users for this copy machine, as well as a projected monthly volume. Once this request is submitted in writing, our staff will evaluate your request and reply as soon as possible to determine if your request will be honored or provide an alternative solution.
