How do I add demon express funds to my ID card?
Funds may be added to your ID card by using any VTS machine, by visiting the Cashier’s Office, or by manually adding funds from a credit card through Campus Connect.

I do not have a DePaul ID card, can I still make copies?
Yes!  Convenience cards may be purchased from any VTS machine for a $0.50 convenience fee.

How do I request a refund?
Please send an email to documentservices@depaul.edu including the location, model and serial number of the copier, time, date, and how many total pages you need to be refunded.  Please hold on to any poor-quality prints.  Once your request is submitted in writing, Document Services will contact you with information regarding your refund. 

What should I do if a machine needs toner, staples, or paper?
Should you notice that a copier location needs paper, toner, or staples (if equipped), please send an email to documentservices@depaul.edu or call us at (312) 362-6285, including your name, title (if applicable), contact information, and the type of supplies required.  To check the status of your supply request, please call (312) 362-6285 or email documentservices@depaul.edu.

The copier is not functioning properly, what should I do?
If you encounter any problems with a copy machine, please call Document Services at extension 26285 from any campus phone or email us at documentservices@depaul.edu.  Please reference the machine’s location, model, and serial number.